Job Description

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. 

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our BMW Genius Specialist position located in Columbus, OH. 

The BMW Genius Specialist is responsible for answering any vehicle related questions regarding BMW vehicles from existing and prospect customers, the BMW Dealer network (with specific support to their Genius staff), and internal stakeholders. This role also handles complaints for BMW Vehicles.

WHAT AWAITS YOU.

• Respond to vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) regarding BMW products, parts, capabilities, technology and others. 
• Assist existing and prospective customers with inquiries. Inquiry topics include BMW’s innovations, ordering and package options, features and mobile applications.
• Troubleshoot customer’s vehicle technology.
• Provide support to the BMW dealer network and external partners with complex customer issues and escalate cases and trends when necessary. 
• Handle and escalate issues for BMWi and iPerformance vehicles. 
• Identify and communicate critical pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties.
• Identify and escalate high risk product liability claims alleged to have resulted from defects or malfunctions in BMW Group products.

Your shifts will vary between the hours of 9AM – 9PM on Monday – Thursday and 9AM – 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team.

WHAT YOU SHOULD BRING.

• High School diploma or GED
• 6-12 months experience in Customer Service, Customer Relations Experience, or similar area 
• Preferred:  
• 1-2 years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience). 
• 1 - 2 years Automotive Industry experience. 
• 1 - 2 years Sales.

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance 
• 401(k) with Company match and Retirement Income Account 
• Employee vehicle program 
• Bonus eligibility 
• Paid Parental Leave  
• Generous PTO and Company paid holidays 
• Voluntary Benefits to fit your needs 

This is a hybrid role that requires regular attendance in the office. 

The pay range for this role is: $50,300.00 - $83,000.00.

Specifics:  Position is hybrid with the office location based in Columbus, OH. Relocation assistance is not available.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. 

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  

All candidates considered for an offer of employment are subject to the satisfactory completion of a background investigation.  Background investigations consists of verification of education, prior employment, credit history, criminal history, references, Division of Motor Vehicle history, and pre-employment drug screen to the extent permissible under applicable state law. 

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