Partial Onsite: Full team onsite Tuesday, Wednesday, and Thursday
Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree
Required Experience Minimum 5 years of experience in network operations, network administration, or infrastructure support environments Experience supporting enterprise network technologies in a 24x7 operational environment Experience troubleshooting and resolving complex network incidents Experience performing network monitoring, operational maintenance, and infrastructure support activities
Preferred Experience 8+ years of experience working in enterprise infrastructure and network environments Experience with highly available, large-scale network environments Experience leading operational initiatives, major incident response, and infrastructure improvements Experience creating and maintaining operational documentation and procedures
Team Name: Network Operations Center (NOC)
Required Technologies: Palo Alto Firewalls F5 Load Balancers Cisco ACI SolarWinds Cisco Catalyst Center Nexus Insights
Nice To Have: Ansible GitHub ThousandEyes
Responsibilities include: Performing daily operational health checks and environment validation Monitoring network performance, availability, and capacity Responding to and resolving network incidents and outages Performing advanced troubleshooting and root cause analysis Managing break-fix activities and service requests Executing operational changes in accordance with established change management processes Supporting compliance remediation efforts Managing network backup and recovery processes Developing and maintaining operational documentation and procedures Collaborating with engineering, security, infrastructure, and application support teams to ensure service availability and operational excellence
Desired Soft Skills Strong attention to detail Excellent written and verbal communication skills Ability to prioritize and manage multiple activities simultaneously Strong analytical and troubleshooting capabilities Ability to remain effective during critical incidents and outage situations Team-oriented mindset with a strong customer service focus
For applications and inquiries, contact:hirings@openkyber.com
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