Qualifications
Education
High School Diploma
Previous Experience as a Title Clerk
Previous Dealership Experience
Knowledge of Dealertrack DMS system a plus
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Customer service skills * Excellent attention to detail * Works well in a team environment * Able to work with a diverse group of people
Physical Requirements Surroundings
spend time indoors in air-conditioned areas.
Lift 10-25 pounds
Expectations General Expectations
Determine management and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Work evening, weekend and holiday work hours as required.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Job-Specific Expectations Title Clerk Role
Desk Duties
1. Break down deals and send NC title work to DMV or process on CVR.
2. Process out of state title work by preparing needed forms, titles, cutting checks and follow up until title is completed.
3. Reassign all titles received. (for vehicles stocked into inventory)
4. Process and post CVR bundles every day.
5. Send out processed registrations and plates.
7. Apply for in state or out of state duplicates.
Communication and Coordination duties
1. Answer customer and bank calls and letters concerning registration and titles.
2. Contact banks and auctions for lien releases and titles.
3. Contact runners to make a weekly run to SC DMV.
4. Coordinate the resolution of title issues such as missing signatures, POA corrections, and mileage issues.
Wholesales
1. Post, prepare titles, and collect money for all wholesale deals.
2. Verify zero balance on each vehicle when complete.
Purchases
1. Stock in all purchases.
2. Prepare and send payoff checks on all purchases.
3. Collect and call on titles.
Schedules
1. Keep title schedule current.
2. Keep wholesale schedule current.
The above noted job descriptions are not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time with or without notice.
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