Position Summary
We are seeking an experienced and results-driven IT Manager with a strong background in the Food & Beverage (F&B) franchise industry and proven expertise in Point of Sale (POS) system implementation and management . The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions across franchise operations.
Key Responsibilities
Lead the planning, execution, and delivery of POS system implementation and upgrade projects across multiple franchise locations.
Collaborate with cross-functional teams including Operations, Finance, and Marketing to align IT solutions with business objectives.
Manage vendor relationships, negotiate contracts, and oversee third-party service providers for POS hardware and software.
Ensure system reliability, data integrity, and compliance with data privacy and security standards.
Provide technical leadership and support for store-level IT infrastructure, including network, hardware, and troubleshooting software.
Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
Analyze business requirements and recommend technology solutions to improve operational efficiency and customer experience.
Monitor and manage IT budgets, project timelines, and resource allocation.
Train and support franchise staff on POS systems and related technologies.
Stay current with industry trends and emerging technologies relevant to F&B and retail IT.
Qualifications
Bachelor’s degree in information technology, Computer Science, or a related field (master’s degree preferred).
7+ years of IT experience, with at least 2 years in a managerial or project leadership role.
Hands-on experience managing POS system rollouts (e.g., QU, PAR, NCR, Toast, Revel, etc.) in a multi-unit F&B or retail environment.
Strong understanding of F&B operations, including order management, inventory, and customer engagement systems.
Excellent project management skills with experience using tools like Jira, Asana, or MS Project.
Strong communication and stakeholder management skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Preferred Qualifications
Experience with mobile ordering platforms, self-service kiosks, restaurant technology ecosystems, and digital payment integrations in enterprise-scale environments.
Experience supporting large, multi-location operations and enterprise technology rollouts.
Experience working within franchised restaurant systems is a strong plus.
Familiarity with data analytics platforms and reporting tools (e.g., Power BI, Tableau).
Knowledge of compliance standards such as PCI-DSS and data privacy regulations (e.g., CCPA, GDPR).
Bilingual in English and Korean preferred
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